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Delivery & Returns

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Free shipping on all orders

First Choice Backdrops operate globally with manufacturers in the US, UK, EU and Asia to deliver the best backdrops to customers across the world.

The time frame for order delivery is divided into two parts which may vary depending on your shipping country:

Processing time: 2 - 3 days
(order verification, printing, tailoring, quality check and packaging)

Free shipping courier: 5 - 7 days
(courier collection, processing, transport and delivery to your destination)

* If you require your order urgently, please contact us for a rush service.

Price Guarantee
Depending on your type of order, it may be sent from one of our specialist manufacturers.
With our price guarantee, you will be fully reimbursed if you experience any fees (e.g. customs tax).

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Returns Policy
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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not accept returns for any custom printed backdrops including any products that have custom designs you have chosen to make.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where partial refunds are granted:
- Any item that has a slight defect but you would still like to keep

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed minus a 15% restocking fee, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

Gifts
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.